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You will receive a booking confirmation email and payment receipt after you have paid.



Cancelling a booking

You can cancel a booking at any time, but cancellations are subject to a cancellation fee which is a percentage of the total booking charge:

  • More than 14 days’ notice: 25%
  • Between 14 days’ and 7 days’ notice: 50%
  • Between 7 days’ and 2 days’ notice: 75%
  • Fewer than 2 days’ notice: 100%

If you need to cancel your booking, please contact ero.events@essex.gov.uk or 033301 35654.